As convenient as Sky Glass and Sky Stream can be – and let’s be real, they’re super handy – occasionally they misbehave like a child who’s just consumed too many sweets. Your television might refuse to turn on, channels can get a bit wonky, or the streaming apps might cut out on you. Wouldn’t you know it, just this week my Sky Glass decided it was too lazy to power up. So, if you find yourself in a similar predicament, hold off on throwing it out the window just yet. There are several steps you can take to revive it.
This article is specifically for **Sky Glass** and **Sky Stream**. If you’re using Sky Q, you’ll need to hold on for a separate guide since it’s somewhat different.
Check for an Active Sky Issue
Take a breath, first things first: determine if there’s a larger issue with Sky itself rather than just a faulty device. Visit [Sky’s service page](https://www.sky.com/help/servicestatus/streamingtv) to see if folks across the UK are also going bonkers.
Still not satisfied? Sky occasionally shares updates on their [Help social channels](https://twitter.com/SkyHelpTeam). If they’re not providing much assistance, take a peek at the [Sky forums](https://helpforum.sky.com/), Twitter, and of course, *Reddit* (a vortex of complaints but generally accurate for Sky issues).
Attempt the Sky Recovery Process
Alright, so there’s no nationwide crisis with Sky? Time to reset your equipment. Depending on what you’re using – Sky Glass or Sky Stream – the steps may vary slightly.
Resetting Sky Glass
1. Switch off your Sky Glass at the mains (no need to unplug – we’re not battling a power surge here).
2. Press and hold the *Standby* button (it’s located on the right side under the *Mute* button, in case you were curious) for at least 60 seconds.
3. Continue holding the Standby button as you switch your TV back on at the mains.
4. Wait for the LED lights on the middle of your TV to flash.
5. Allow it about 15 minutes to sort itself out. Patience is key, mate.
6. Turn the television back on.
7. Set it up again – keep your Sky account details handy.
8. Re-log into your streaming apps like Netflix (because nothing ever seems straightforward, right?).
9. Remember to revert all your picture and audio settings to how they were before.
10. Playlists should remain saved, so at least they didn’t steal your favorite shows.
Now, here’s the kicker. I’ve reset mine without holding that Standby button for 60 seconds, and it worked perfectly fine. Sky *claims* it’s necessary, but I suspect they’re just covering all angles.
Resetting Sky Stream
1. Turn off your Sky Stream at the mains (again, no need to unplug it – we’re not savages).
2. Press and hold the *Standby* button on the bottom of the puck for a minimum of 60 seconds.
3. Keep that button pressed as you switch the mains back on.
4. Watch for the LED light on top of the puck to flash in various colors. (Ooh, how fancy.)
5. Allow about 15 minutes for the recovery process – maybe go brew yourself a cuppa or something.
6. Power your TV back on once it’s completed.
7. Re-enter your Sky account and personalize your puck settings.
8. Similar to Sky Glass, you’ll need to log back into your streaming apps (seriously, why can’t they streamline this?).
9. Don’t forget to restore your picture and audio settings.
10. Playlists should still be intact, thank the higher powers.
Some users have reported other snags during the reset, like remotes misbehaving or difficulties reconnecting the Sky account to the TV/puck. So, if you’re unlucky, you might encounter these issues as well. [Cord Busters](https://www.cordbusters.co.uk/sky-glass-stream-down-across-uk/) has highlighted some of them.
What to Do If the Recovery Process Fails (Oh, FFS)
So, if after all that the recovery process is still ineffective, Sky suggests checking their [help pages](https://www.sky.com/help/home/sky-tv/sky-tv-glass). If you’ve done that and you’re still stuck, you can give them a call directly at **03337593505**. But if you’re not calling from Sky Talk or Sky Mobile, be cautious – they will charge you. Typical.
You could also attempt their virtual assistant on their site, but honestly, it’s about as helpful as a chocolate fireguard. Best to call if you can handle it.
We’ll keep this guide updated with any new issues or tips that arise – so make sure to check back, alright?
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Summary
“Sky’s Got Issues, Not You (Probably)”
If your Sky Glass or Sky Stream is misbehaving, first check if Sky’s experiencing a nationwide tantrum. If it isn’t, proceed with the recovery process. If that doesn’t work, well, you’re left depending on Sky’s “help”. More likely than not, it’s easier to train my Jack Russell to change the channel, but it’s worth giving them a call anyway.
